Golden Palm Resort

Caravan Hire Terms & Conditions

  1. FAMILY HIRE ONLY, No all male or female same age parties.
  2. The site management reserve the right to terminate your accommodation if, in their opinion, any person behaves in a way prejudicial to the well-being of others. No refund of any monies will be offered should this happen.
  3. The total number of persons staying in the caravan shall in no circumstances exceed the capacity of the holiday home, only persons named on the booking form will be permitted to stay. Please note a baby is counted as 1 person.
  4. Any breakages or damage to either the contents or structure of the caravan must be reported to a member of staff and may be chargeable, allowances are made for accidents.
  5. Although cleaners are employed it is the responsibility of the hirer to maintain the caravan and its contents to a reasonable standard during their stay, should the hirer fail to do this and the caravan is left unable to be re-let, we are entitled to recover reasonable repair expenses and any loss of rent.
  6. No bedding, upholstery or mattresses are to be taken or left outside of the caravan under any circumstances.
  7. Pets are permitted in selected pet friendly caravans and must be booked in advance. Pet friendly accommodation is only available when booking direct with Blue Anchor Leisure, this accommodation in not offered to any promotional holidays.
  8. By confirming a booking you are responsible for your party and their conduct and agree to abide by the site rules.
  9. All deposit and balance payments are non-refundable. Should you cancel after you have paid your balance, we will only offer a refund if we are able to re-let your caravan for your reserved dates. In all cases your deposit is non-refundable. You are advised to take out your own insurance to cover this.
  10. To cancel a booking we do require written confirmation signed by the lead member of the holiday party, unfortunately we are unable to accept cancellations via email or telephone.
  11. A non-returnable deposit of £50 is payable per caravan per week/short break, in leaving a deposit you agree to pay your outstanding balance in full 6 weeks prior to your holiday date. Should you fail to pay this we will re-let your reserved dates without any notification.
  12. Blue Anchor Leisure do not accept any responsibility or liability for any injury, damage or loss caused to any person/persons or property belonging to the hirer or any third party during their stay.
  13. The hirer is responsible for taking out their own private insurance to cover their own personal items/contents during their stay.
  14. Any complaints regarding the accommodation or any shortage or defects must be reported within 24 hours of arrival otherwise we will be unable to investigate the matter properly.
  15. Whilst every effort is taken to ensure the accuracy of the description of the caravan and that the information given in the brochure is correct at the time of going to press. We are free to change your accommodation at any time although any replacement will be of equal standard.
  16. We will try to accommodate any specific accommodation requirements that you may request such as location or caravan number, however this may not be possible due to circumstances beyond our control, compensation would not be offered if this was the case.
  17. We can not accept liability for problems outside of our reasonable control such as breakdowns of domestic appliances, plumbing etc, although every effort will be made to rectify problems as soon as possible.
  18. In the unlikely event that you have any problems with your gas, water or electric supply during the evening there is no on site cover after 5pm each day, your problem would however be rectified as soon as possible the next day.
  19. The hirer may check in no earlier than 4pm on the day of arrival. You must vacate and return your keys by 10am on the day of departure. If these times are not adhered to an extra days rent may be charged.
  20. Latest check in time is 5pm, if you envisage arriving later than this please telephone in advance so arrangements can be made for the collection of keys, it is your responsibility to contact us regarding these arrangements, the park does not offer a 24 hour reception service.
  21. Membership to The Club Tropicana and Golden Palm Indoor Fun Pool is provided with all our self- catering static caravan holidays at The Golden Palm Resort and Golden Anchor Caravan Park. These are not provided with holidays at The Chase Caravan Park and Towervans Caravan Park.
  22. Please note that the general public are able to purchase entry passes to use facilities on our parks